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You've heard me say it before: The big payoff for
your marketing efforts is in the follow-up (see "The
One Thing You Must Do" ). But the "how" can be
a challenge.
Here are 35 more ways to keep in touch with the
people with whom you want to stay top of mind (for
25 additional ways, see
November's newsletter ).
1. Solicit their input on topics you should
address in an upcoming speech or article.
2. See if they would like to get coffee before or
a drink after a CLE or board meeting that you are
both attending.
3. Comment on a recent article about their company
or the company's new ad campaign (think Super Bowl
commercials).
4. Make them look good to their boss. Send a
laudatory e-mail to their boss acknowledging their
contributions and cc them.
5. Mail a copy of an article that featured them
with a "Congratulations" note. Or compliment them
on an article they wrote.
6. Ask if they would be comfortable if you
nominated them for an award or other form of
recognition. Then do it, of course.
7. Encourage them to join an organization
(professional, civic or recreational) you belong
to, and then plan on attending together.
8. Suggest they train with you for a charity walk,
run or triathlon, if they've mentioned fitness as
a goal.
9. Request their feedback on the draft of an
article you are writing. Send them a copy and a
thank-you note when it is completed.
10. Organize and invite them to attend a
roundtable that you facilitate on a nonlegal topic
(for example, surviving the economic downturn or
the college application process).
11. Send an article that deals with an issue in
your practice area (you don't need to have
authored the article). Explain how it might be
relevant to their business.
12. Invite them to serve on a panel you are
organizing.
13. Include them on the guest list of a
firm-sponsored event -- a seminar on a substantive
topic, a holiday party, or a "martinis and
manicures" event.
14. Ask them to present a "reverse seminar" to
your practice group in which they will talk about
their business and its challenges.
15. Start a group with a common interest that
meets regularly -- women in the toy industry,
working women with preschool children, independent
film fans -- and invite them to join.
16. Organize a dinner at a conference you
regularly attend and invite them to join you.
17. Ask for their advice -- for example, a good
restaurant in their home city or the pros and cons
of your daughter playing on a traveling soccer
team.
18. Mail a postcard from your vacation or from an
art exhibit you think they might particularly
like.
19. Interview them for an article you are writing.
If appropriate, quote them. Remember to send a
copy of the finished article.
20. E-mail them congratulating them on a favorite
team's win or commiserating with them on its loss.
21. Schedule a kid-friendly outing (the circus,
bowling, the opening of the latest Pixar animated
movie) and invite them to join you with their
children.
22. Refer business to them -- and let them know
you did.
23. Call if something significant has happened in
their lives (e.g., finished a trial, closed a big
deal, sent a child off to college or finished the
presidency of a nonprofit) and find out how they
are doing.
24. Offer to help with a problem they are facing,
whether personal or professional -- give an
informational interview to a child considering law
school, or coach them on how they might handle a
difficult personnel problem they are facing at
work.
25. Follow up to ask how the advice you gave
worked out.
26. Invite them to your home -- for cocktails when
the ABA or another conference is in your town, or
to watch the Oscars or the season finale of a
favorite TV show.
27. Take a picture at an event you and they are
attending, and then e-mail it to them afterward.
28. Attend a meeting at which they are likely to
be present (for example, your Partners Retreat,
the NAWL annual lunch or an industry event), and
make a point of connecting with them there.
29. Create an annual list of your "favorite
things" -- books, music, experiences, restaurants
-- and share it with them.
30. Write a white paper on a current hot topic and
send them a copy. It has almost as much impact as
a published article, with less delay and a lot
less hassle (dealing with editorial requirements,
getting reprint permission, etc.).
31. Sponsor a nonlegal educational event -- a golf
clinic or a program about how to use Facebook --
and invite them to it.
32. Send a copy of the brochure announcing an
upcoming event at which you are a featured
speaker. It will be a "touch" and reinforce your
reputation as an expert.
33. Give them a magazine subscription as a gift.
They will be reminded of you every time they
receive an issue.
34. Arrange a lunch or dinner and suggest each of
your invitees invite someone else the group would
like to meet.
35. Start a book group, meeting monthly or
quarterly, with a theme: for example, the latest
business books or "happiness" literature. If the
group is geographically dispersed, you can hold
your meetings by phone.
Remember, following up is the most important
marketing activity you can engage in. So schedule
some time today to use one of these activities (or
your own favorite) with someone you've been
meaning to get in touch with.
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